Indre Jurgelioniene
End Users Working Group
The End users Working Group develops policies that prevent uncertainty when using electronic communication services, help consumers make better-informed choices and ensure access to electronic communication services for everyone, including users with disabilities. The Working group aims at reinforcing the practical implementation of consumers’ rights by identifying and sharing best practices among the BEREC members. The Working Group also promotes consistency in applying the Directive, which ensures that consumers benefit from straightforward and better contractual relations with their providers, directly or indirectly.
Indre Jurgelioniene is a Chief Advisor at the Communications Regulatory Authority of the Republic of Lithuania (RRT). She joined RRT in 2013. Indre has been, among other things, resolving out-of-court disputes between end users and communication service providers, responsible for forecasts and data analysis of trends and developments in the regulated sectors, and international communications. She has also been engaged in various regulatory aspects, including access and ex ante regulation, universal service provision, numbering and number portability, complaint handling, and consumer protection in electronic communications and postal sectors. Indre has experience in team management as well as public policymaking and implementation, including the transposition of European Union legislation into national law and involvement in various national multi-stakeholder projects at both national and international levels.
Indre holds a Bachelor’s degree in Law and a Master’s degree in Civil law from Mykolas Romeris University (Lithuania).
